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Guaranteed Seat License FAQ
Q: Can I buy GSLs under a company name?
A: GSLs can only be purchased by individual persons and not entities, business or otherwise.
Q: Can I buy more than one GSL under a single name?
A: Yes, but it is recommended to assign a different individual's name for each GSL. Remember, GSLs expire when the holder becomes deceased.
Q: Can I transfer my GSL to another name?
A: GSLs are non-transferable. Once a GSL is purchased, the name of the holder cannot be changed at any time.
Q: Can I cancel a GSL order and/or request a refund?
A: GSLs are non-cancelable and non-refundable. Once a GSL is purchased, it cannot be canceled or refunded at any time.
Q: Will I receive an email confirmation upon purchase of a GSL?
A: No. The "thank you" page that is displayed after each GSL order serves as a confirmation. Also, your credit card will be charged within a few days of your order.
Q: What are the GSL materials holders receive after purchasing?
A: GSL holders will receive in the mail an official letter, the terms and conditions and license within 2-3 weeks of purchase.
Q: What happens to a GSL if the holder becomes deceased?
A: The GSL simply expires and cannot be passed on to another individual. A GSL lasts the lifetime of the individual holder.
Q: Are there any other fees to expect in addition to the one-time sign-up fee?
A: No, however, All-Star Game and MLS Cup tickets are not included in the GSL fee
Q: Does the GSL guarantee an exact seat and how can I be sure to sit next to family or friends that also own a GSL?
A: It does not guarantee an exact seat; however, GSL holders can select seats next to other GSL holders when purchasing game tickets during the special pre-event windows.
Q: Do I have to purchase tickets to the All-Star Game and MLS Cup if I own a GSL?
A: No. GSL holders have the option to purchase tickets during special pre-event windows.
Q: When and where can I purchase my ticket(s) for each event?
A: The special ticket purchase windows for GSL holders will take place approximately 35-days before each premier event. GSL holders will be notified via email of when the special purchasing windows will take place. The special windows will last 5-10 days.
Q: What types of seats are available to GSL holders?
A: MLS specifically will hold top quality seats (e.g. category 1 and 2 sections) for GSL holders until the pre-event window expires.
Q: Can I buy additional tickets beyond my GSL?
A: Yes but not online during the special windows and such additional tickets likely will not be next to the GSL holder.
Q: If I am a season ticket holder, can I purchase a GSL?
A: Yes, any individual person can be the holder of a GSL.
Q: Is there an age restriction to hold a GSL?
A: No. There is no age restriction for a GSL holder. The purchaser, however, must be 18-years of age or older.
Q: How do GSL holders update contact information for change of address, phone number, email, etc.?
A: For now, please email contact information updates to GSL@mlssoccer.com. It is each GSL holders responsibility to maintain updated information. In the not too distant future, GSL holders will be able to make changes on-line.
Q: Are GSLs applicable to any other events besides the annual All-Star Game and MLS Cup?
A: No, GSLs only apply to these two premier events. If this changes in any given year, holders will be notified.